Get in Touch With Us
This page tells you how to reach the editorial team behind USA Online Casinos, what kinds of questions we can answer, and — just as importantly — which problems need to go to a casino operator, a state regulator or a support service instead of to us. Getting that distinction right usually saves readers a week of waiting.
How to contact the editorial team
Email is the only channel we operate. Write to [email protected] and a member of the team will read it. We are a research and comparison publisher, not a casino, so there is no account desk, no cashier and no live chat here.
A message that includes the page you were reading, the operator you were looking at and the specific term you want explained gets a far more useful reply than "how do I withdraw?". If your question concerns a bonus, quoting the exact wording of the promotion helps us check it against what the operator currently publishes.
Please do not send us account numbers, card details, copies of your ID or bank statements. We have no way to act on them and no reason to hold them.
What we can help with
- Corrections. Bonus percentages, wagering multipliers, minimum deposits and withdrawal limits change without notice. If a figure on our site no longer matches the operator's own terms, tell us and we will re-check it and date the update.
- Explanations. Wagering requirements, maximum bonus bets, bonus expiry dates, cashout caps, RTP, slot volatility, random number generators, KYC and source-of-funds checks — if our writing left you unclear, ask and we will explain it plainly.
- Coverage requests. Topics you want covered: cashback bonuses, loyalty rewards, no-deposit offers, ACH versus debit card timings, mobile casino apps, or how state gambling laws differ.
- Methodology questions. Why an operator sits where it does in our lists, or what our editorial ratings mean.
- Commercial and partnership enquiries. Introduce yourself and outline the proposal. Read the disclosure below first.
What we cannot do
- Open, close, unlock or verify a casino account.
- Release a pending withdrawal, reverse a deposit or reinstate a forfeited bonus.
- Act as an intermediary in a dispute with an operator.
- Tell you whether real money online casinos are licensed where you personally live — that depends on your state and on documents only the operator and regulator hold.
- Offer legal, tax or financial advice, or any prediction about winnings.
Commercial disclosure
Some links on this site are commercial. If you open an account through one, we may be paid a commission. That arrangement does not buy a position in our rankings and does not change what we write about an operator's terms. Where an offer looks poor value once you read the conditions, we say so, commission or not. Editorial ratings are our own assessment from published information; they are not customer-review scores and we have not deposited, played or withdrawn anywhere.
Casino complaints: the order to follow
If money is involved, contact the operator before you contact us. A documented complaint trail is what regulators and payment providers ask for later.
- Raise it with the casino's own support. Use written channels — email or in-account messaging — so you keep a record. Ask for a ticket or reference number.
- Escalate internally. Most operators publish a complaints procedure with a second tier and a stated response deadline. Request it in writing if you cannot find it.
- Go to the licensing authority. Regulated US online casinos are licensed state by state, typically by a gaming control board or division of gaming enforcement. The licence details on the operator's site tell you which body covers you, and each publishes a player complaint route.
- Involve your payment provider only after that. Card issuers and banks look for evidence that you tried to resolve it with the merchant first.
Tell us afterwards if you like. We cannot arbitrate, but a pattern of complaints about the same terms is something we will look into and reflect in our coverage.
Before you write: the questions we answer most
A large share of the email we get is really a question about bonus terms or payment mechanics. The table below sets out what to check yourself first — the answer is usually in the operator's terms page, and knowing where to look is faster than waiting for us.
| Your question | Where the answer sits | What to look for |
|---|---|---|
| Why can't I withdraw my bonus winnings? | Bonus terms | Wagering multiplier, whether it applies to bonus or deposit + bonus, and any cashout cap |
| Why was my bonus removed? | Bonus terms | Maximum bet per spin or hand while a bonus is active, and excluded games |
| Why is my payout still pending? | Cashier and KYC section | Identity verification status, pending or reversal period, and withdrawal limits per week or month |
| Why is my offer different from the one listed? | Operator's promotions page | State eligibility, new-player only wording, and the date the promotion changed |
| Which payment methods can I use? | Cashier | Debit card, credit card, ACH or bank transfer, and e-wallet availability — PayPal support varies by operator and state |
Reading the offers listed on this site
The operators shown on our pages carry headline promotions, and every one of them is conditional. Three examples of the kind of thing readers write in about:
- Raging Bull advertises 410% up to $10,000 plus 50 free spins. A headline percentage that size is almost always paired with heavy playthrough and a maximum bet while the bonus is live; it is a play-through offer, not $10,000 in cash. Our top-rated listing at 10.0 reflects the breadth of the package, not a judgment that the terms are easy to clear. New-player and minimum-deposit conditions apply.
- Magician Bet lists 101% No Wagering. A no-wagering structure removes the single biggest reason withdrawals get blocked, which is why it rates 9.8 with us. The trade-off is scale — the match is modest next to the four-figure offers above and below it, and free spin winnings, deposit minimums and expiry windows still apply.
- Slots of Vegas offers 375% plus 50 free spins on Cash Chaser. Tying spins to one named title makes the value easy to check, but it also means the spins are worth nothing to you if that game is not to your taste, and game-specific spins frequently carry their own separate wagering and cashout limits.
Others in our lists — Uptown Aces at 600% for new players, Card Crush, Zumba Cards, BetUS at 200% up to $4,000, Amazon Jackpots, Slots and Casino, and Bets.FM — run comparable structures with their own caps, eligible-game lists and expiry dates. Note that some of these are sweepstakes-style products using Sweeps Coins rather than direct cash wagering, and the rules around redeeming them differ from a cash casino. Ask us if a listing is unclear; we would rather explain it than have you find out at the cashier.
Money questions we get asked about
Costs and timings sit with the operator, not with us, so we can only tell you what to compare. Reading this site costs nothing. Playing does. Deposits at US-facing casinos are commonly made by debit card, credit card (card issuers sometimes decline gambling transactions), ACH or online bank transfer, and in some cases e-wallets; availability varies by operator and by state. Minimum deposits are typically modest, but a bonus often has its own higher qualifying minimum, and depositing below it can quietly void the offer.
On the way out, check four things before you play: the minimum withdrawal amount, any weekly or monthly withdrawal limit, whether the method you deposited with is the one you must be paid back to, and any fee the operator or your bank applies. Payout timing depends on completed identity verification far more than on the method — a first withdrawal held for document checks is normal, not a fault. Get KYC done early rather than at the point of cashout.
If gambling has stopped being fun
If your message is about your own play or someone else's, say so and we will point you to support. You do not need to wait for us to act, though. Licensed operators must offer deposit and loss limits, time-outs and self-exclusion inside your account settings, and most states run a self-exclusion program covering all licensed sites in that state. Device-level blocking software is another option that works independently of any operator. Free, confidential help is available in the US 24/7 through the National Problem Gambling Helpline on 1-800-522-4700, by text or chat. Gambling is entertainment with a cost attached — it is never a way to make money or fix a financial problem.
Eligibility and where our coverage applies
Our guidance is written for adults aged 21 and over in the United States. There is no single national online casino licence: legal online casino play is authorized state by state, and a site accepting a US sign-up is not the same thing as that site being authorized to serve your state. Check the operator's stated licence and the terms that apply to you before depositing. We also maintain coverage for readers outside this market, including casinos operating without GamStop in the UK, which sits under a different regulatory regime entirely and should not be read as guidance for US players.
Response times and what happens next
Every email is read by a person. We aim to reply within two business days and are slower around US public holidays. Correction reports are prioritised — if you have flagged a figure that is wrong, we would rather fix the page quickly than write you a long reply first. Factual claims across the site carry a check date; the current review date for this page is Sep 25, 2026.
We do not always have a definitive answer. Where terms are ambiguous or an operator has not published something, we will tell you that rather than guess. Corrections from readers are one of the more reliable ways this site stays accurate, and they are welcome at any time.
Questions, corrections and coverage suggestions all go to the same address: [email protected]. Megan Barrett and the editorial team will take it from there.